Shipping & Delivery
Packed in the mountains. Shipped fast.
Every order ships from our warehouse and retail store in Hendersonville, NC. Everything we sell is stocked right here in Western North Carolina, so most orders go out the next business day.
Shipping in the US
Pick your speed at checkout. Your tracking number is emailed to you automatically as soon as your order ships.
USPS over $75
Free USPS shipping on every US order over $75. Arrives in 2–5 days depending on your location.*
USPS under $75
Flat $6.99 USPS shipping on US orders under $75 ($3.00 on orders of $10 or less). Arrives in 2–5 days, and most orders leave our facility the next business day.
Priority upgrade
Need it sooner? FedEx Priority arrives in 2–3 days for $12.50, or $10 on orders of $99.95+. Order by 1:00 PM ET to make that day's FedEx cutoff.
*Custom pre-orders are excluded from the free shipping offer. PO boxes, APO addresses, Alaska and Hawaii are all supported, and available options are shown automatically at checkout.
Shipping worldwide
Two DHL options. Choose the one that fits your timeline.
Standard DHL eCommerce
The budget-friendly option for riders who can wait a little.
- Delivery
- 2–4 weeks, depending on location
- Insurance
- $100 included at no extra charge
DHL Express Worldwide
Our fastest and most reliable international service.
- Delivery
- Most orders arrive within about a week (not guaranteed)
- Best for
- When you need your gear soon
From our shelf to your trailhead
You place your order
Choose USPS, FedEx or DHL at checkout. Free US shipping applies automatically over $75.
We pack it in WNC
Everything is stocked at our Hendersonville facility, so most orders ship the next business day.
Tracking hits your inbox
You'll get an automatic shipping confirmation email with your tracking number.
Gear up and ride
US orders typically arrive in 2–5 days. International timing depends on the DHL service you pick.
Shipping questions
Can I pick up my order in Hendersonville?
Yes. Place your order online, then email customerservice@getcognativemthits.com to let us know you'd like to pick it up at our Brevard Rd store.
Do you ship to PO boxes, APO, Alaska or Hawaii?
Yes. Enter your address at checkout and the available shipping options will show automatically.
How do I track my order?
As soon as your order ships, you'll automatically get an email with your tracking number.
Do custom pre-orders ship free?
Custom pre-orders are excluded from the free shipping offer.
What if something doesn't fit?
Check our Exchanges and Returns page. Our gear is also backed by the Ride Life Guarantee™.
Our team in Hendersonville is happy to help with shipping, pickup or anything else about your order.