Shipping policy

USA Orders

All orders ship from our warehouse and retail store in Hendersonville, NC. Everything is stocked here, so most orders ship the next business day.
USPS delivery typically takes 2–5 days depending on your location.
Free USPS shipping on US orders over $75. Orders under $75 ship USPS for $6.99 ($3.00 on orders of $10 or less).
FedEx Priority upgrade (2–3 days): $12.50, or $10 on orders of $99.95+. FedEx cutoff is 1:00 PM ET.
Custom pre-orders are excluded from free shipping.
PO boxes, APO addresses, Alaska and Hawaii are supported; available options are shown at checkout.
Tracking numbers are emailed automatically when your order ships.
Local pickup at our Brevard Rd store: place your order online, then email customerservice@getcognativemthits.com.

International Orders

Standard DHL eCommerce: 2–4 weeks depending on location. $100 insurance included at no additional charge.
DHL Express Worldwide: our fastest and most reliable option. Not guaranteed, but most orders arrive in about a week.
Import taxes: collected at checkout and remitted on your behalf.
Japan: available through Outdoor Gear Maniacs.